Service catalogue
IT services delivered to St. Catharines organizations
Griffin IT Group's capabilities are organized into eight technology domains. Most organizations engage several of them together, because a change in one area almost always affects another.
Managed IT & End-User Services
Everything that keeps people productive: support, monitoring, patching, device management and the processes around staff changes.
Managed IT Services in St. Catharines- Help desk and user support
- Remote IT support
- Endpoint management (RMM)
- Patch and update management
- Device management and MDM
- IT asset management
- Standardized device builds
- Onboarding and offboarding
- Software deployment
- Documentation and runbooks
- Monitoring and alert response
- Monthly service reporting
Network & Infrastructure
The systems underneath everything else — servers, virtualization, switching, firewalls, wireless and remote access.
Network Support in St. Catharines- Server management
- Windows Server and Active Directory
- Virtualization and Hyper-V
- Network management
- Firewall management
- Business Wi-Fi design
- VPN and secure remote access
- Network segmentation
- DNS and DHCP services
- Structured cabling coordination
- ISP and carrier management
- Capacity and lifecycle planning
Microsoft 365 & Productivity
Administration, security and governance across the Microsoft platform your organization runs on day to day.
Microsoft 365 Support in St. Catharines- Microsoft 365 administration
- Exchange Online and mail flow
- Microsoft Teams
- SharePoint
- OneDrive
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview
- Microsoft Copilot readiness
- Tenant migrations
- Licensing optimization
Cloud Services
Public cloud, hybrid architecture and SaaS platforms designed, secured, monitored and cost-managed as real infrastructure.
Cloud Services in St. Catharines- Microsoft Azure
- Amazon Web Services
- Google Cloud
- Google Workspace
- Cloud migration
- Hybrid and multi-cloud design
- Cloud identity and access
- Cloud security configuration
- Azure Virtual Desktop
- Cloud monitoring
- Cloud backup
- Cost optimization and FinOps
Cybersecurity
Layered controls, monitoring and documented governance built into daily operations rather than sold as an add-on.
Cybersecurity in St. Catharines- Security assessments
- Multi-factor authentication
- Conditional Access design
- Endpoint detection and response
- Managed detection and response
- Email security and anti-phishing
- Firewall and network security
- Logging, SIEM and audit retention
- Vulnerability management
- Penetration test coordination
- Security awareness training
- Incident response readiness
Backup, Recovery & Continuity
Protection designed from recovery objectives, verified by testing, and hardened against credential compromise.
Backup & Disaster Recovery in St. Catharines- Server and virtual machine backup
- Workstation and laptop backup
- Microsoft 365 backup
- Cloud workload backup
- Immutable retention
- Offsite replication
- Restore testing
- RPO and RTO planning
- Disaster recovery runbooks
- Ransomware recovery planning
- Business continuity planning
- Recovery reporting
Consulting & Technology Strategy
Advisory work that answers the questions support cannot: what to replace, what to spend, what to prioritize and why.
IT Consulting in St. Catharines- Technology assessments
- Architecture and design
- vCIO and vCTO engagements
- IT budgeting
- Technology roadmaps
- Risk registers
- Application and vendor selection
- Procurement guidance
- Modernization planning
- Compliance and audit readiness
- Second-opinion reviews
- Executive and board reporting
AI, Automation & Integration
Practical adoption of AI and automation, with permissions, governance and data hygiene handled before rollout.
vCIO Services in St. Catharines- AI readiness assessments
- Microsoft Copilot enablement
- AI assistants and agents
- Retrieval-based knowledge systems
- Workflow automation
- Power Automate
- Power Apps
- API and system integration
- Reporting automation
- AI governance policy
- Privacy and data governance
- Responsible AI practices
Cybersecurity · individual services
Detailed cybersecurity service pages
Each page explains the problem being solved, what we deliver and how it connects to Cybersecurity services in St. Catharines.
- Identity & Access ManagementMFA, Conditional Access, privileged accounts and joiner-mover-leaver control.
- Email SecurityStopping invoice fraud, impersonation and credential-harvesting mail.
- Ransomware ProtectionBlocking the intrusion path and keeping a recovery option that survives it.
- Endpoint Detection & ResponseBehavioural detection and isolation on laptops, desktops and servers.
- Managed Detection & ResponseAnalysts watching the alerts overnight so a detection becomes an action.
- Vulnerability ManagementContinuous discovery, risk ranking and verified remediation.
- Security AssessmentsA measured picture of current controls, gaps and priorities.
- Penetration TestingCoordinated testing of external, internal and Microsoft 365 exposure.
- SIEM & Log ManagementCentralized retention of the logs an investigation actually needs.
- Zero TrustVerifying every request instead of trusting the office network.
- Security Awareness TrainingShort, practical training tied to the threats staff really see.
- Incident ResponseA written plan, defined roles and help on the day it matters.
How engagements work
Ongoing service, defined projects, or advisory work
Most organizations start with an assessment. From there, the relationship takes whichever shape suits the situation — full managed coverage, co-managed support alongside internal staff, a scoped project, or advisory work on a specific decision.
Next step
Talk to Griffin IT Group about your St. Catharines IT environment
Tell us how your technology is set up today and what is getting in the way. We will walk through your environment, outline the gaps we see and recommend a practical path forward.